Adirondack Mountain Club

Heart Lake Hospitality Manager

The Heart Lake Hospitality Manager is responsible for the day-to-day operations of hospitality offerings at ADK’s Heart Lake Program Center, including foodservice, housekeeping operations, managing the staff of the Hospitality Crew, and well as being involved with event planning.

POSITION SUMMARY

The Heart Lake Hospitality Manager is responsible for the day-to-day operations of hospitality offerings at ADK’s Heart Lake Program Center, including foodservice, housekeeping operations, managing the staff of the Hospitality Crew, and well as being involved with event planning. The operations of the Hospitality Department rely on a larger seasonal staff during the busy months (July–early October). During the busy season, this role will function primarily as management for staff and operational support, with some shift work required as needed. In the off season, this role will require more time doing shift work, in addition to the management responsibilities, remaining based on a 40-hour work week.

KEY RESPONSIBILITIES

Foodservice Operations of the Loj Dining Room and Hungry Hiker – 50%

  • Responsible for smooth and efficient day-to-day operation of the Adirondak Loj and Hungry Hiker kitchens, with the support of the Hospitality Crew Lead.
  • Promote a positive and service-oriented attitude within the Hospitality Crew staff.
  • Supervise staff regarding service, quality of work, hospitality, use of time, and appearance.
  • Provide training for all incoming and seasonal staff on kitchen operations, cooking techniques, kitchen etiquette, foodservice safety, use of POS system, and customer service.
  • Plan menus and develop recipes to be served in the Loj Dining room and Hungry Hiker, with the goals of maximizing guest satisfaction, staff time, and profits, with the input of the Director of Business Operations.
  • Ensure clean kitchens, correct food preparation, and storage that meets health code standards.
  • Prepare meals for guests and staff, including for those with dietary restrictions.
  • Order food, beverages, and operational supplies from vendors, while sticking to budgetary guidelines.
  • Coordinate with service and supply vendors as needed.
  • Conduct monthly inventories of food and beverage stock.

Housekeeping Management – 20%

  • Oversee the day-to-day operations of housekeeping of the Adirondak Loj and Wildernes Campground, with the support of the Hospitality Lead and Housekeeping Coordinator.
  • Ensure standards for cleanliness and presentation are being met.
  • Ensure incoming and seasonal staff are properly trained in standards and expectations of Housekeeping shifts.
  • Communicate with Director of Business Operations and Director of Maintenance to discuss maintenance needs or potential upgrades.
  • Coordinate with service and supply vendors as needed.

Staff Support – 20%

  • Hiring of Seasonal Heart Lake Hospitality Crew staff.
  • Weekly scheduling of Heart Lake Hospitality Crew staff.
  • Address conflicts or quality of work issues directly with staff and carry out Personnel Improvement plans as needed with the oversight of the Business Operations Director.
  • Approve employee timecards and support staff payroll concerns.

Events Planning – 10%

  • Coordinate with necessary department heads for special functions.
  • Coordinate with the Business Operations Director to ensure balance between event costs and projected revenue, ensure deliverables to the guest can be met operationally.
  • Coordinate with the Reservations Specialist to ensure seamless booking for guests.
  • Coordinate with the Communications Department to promote events.

QUALIFICATIONS

Required:

  • A passion for outdoor education and a commitment to the mission, values, and vision of the Adirondack Mountain Club.
  • 2+ years cooking experience in a professional setting or culinary degree.
  • 2+ years in a leadership role, overseeing staff.
  • Lifting and carrying heavy loads sometimes exceeding 50 pounds.
  • Willingness to work long hours, split shifts, and in hot conditions.
  • Capable of maneuvering up and down stairs and through narrow hallways.

Preferred:

  • Public relations skills are a plus.
  • Outgoing, warm, welcoming persona.
  • Experience with POS systems and cash handling.

BENEFITS AND COMPENSATION

Reports to: Director of North Country Business Operations

Works with: Heart Lake Hospitality Crew Lead, Housekeeping Coordinator, Reservations Specialist, Front Desk Manager, Director of Communications

Supervises: Heart Lake Hospitality Crew, full-time and seasonal staff (5–11 employees)

Classification: Full-time, non-exempt

Dates: Hiring immediately

Salary/Wage: $25.00–$31.00 / hour, dependent on experience, and if housing is needed.

Benefits: Paid vacation and holidays; matching contribution to 403b; health, vision and dental; free ADK workshops, discounts on store merchandise and rental equipment. On-site housing may be available with a payroll deduction.

HOW TO APPLY

Email a resume and cover letter to [email protected].

ABOUT ADK

ADK (Adirondack Mountain Club) works to protect New York State wild lands and waters by promoting responsible outdoor recreation and building a statewide constituency of land stewardship advocates. Since 1922, the organization has worked to increase access to the backcountry by building trails, conserving natural areas, and developing a stewardship community that supports the ethical and safe use of New York’s outdoor spaces. A member-, donor-, and volunteer-supported organization, ADK reaches across New York through its chapters to inspire people to enjoy the outdoors ethically.

ADK offers hospitality services to members and guests, including lodging and dining in the Adirondak Loj, concessions at the Hungry Hiker (seasonally operated), and events.

ORGANIZATIONAL STATEMENT

As an organization, we appreciate a diverse set of skills and candidates eager and willing to grow and learn with our organization. As such, our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills and aptitude to succeed in this role, we want to hear from you.

ADK affirms its commitment to equal employment opportunity for all individuals. Decisions about recruiting, hiring, training, promotions, compensation, benefits, and all similar employment matters are made in compliance with all federal, state and local laws and without regard to race, color, religion, gender, ethnic or national origin, age, physical or mental disability, sexual orientation, gender identity, familial status, military status or any other classification protected by federal or state law. Any discrimination in the workplace against persons protected by equal employment opportunity laws is illegal and against policy.